Online Agreement for the Postgraduate Certificate in Export Management

This contract is entered into under the Malta Electronic Commerce Act.

Introduction

This agreement shall govern the relationship between Mediterranean Academy of Culture, Technology and Trade with license number 2020-05, hereinafter referred as ‘the educational institution’ and the student who purchased the “Postgraduate Certificate in Export Management” on the website page https://www.mactt.eu/it/courses-list/postgraduate-in-export-management/, hereinafter referred to as ‘the student’. By accepting an offer to study at the institution and by completing the process of registration and enrolment of Postgraduate Certificate in Export Management, the institution and the student are agreeing to abide by the terms of this agreement.

1. Entry into force

The terms of this online agreement will become effective upon registration and payment to the institution of the fees for the educational programme quoted in Clause 3.

Under Maltese law, this contract is formed electronically and cannot be denied legal effect merely by reason of being wholly or partly in electronic form. Any offer, acceptance of an offer and any related communication, including any subsequent amendment, cancellation or revocation of the offer and the acceptance of the contract may, unless otherwise agreed by the parties to the contract, be communicated electronically (Article 9, Electronic Commerce Act).

Where the Student places the order with technological means, this contract start when, after placing the order, the student receives the confirmation of receipt of the order from the educational institution (article 10, law on electronic commerce). The order and the return receipt are considered received when the subjects to whom they are addressed can access them.

2. The educational programme

i. Name of the educational programme: Postgraduate Certificate in Export Management
ii. Awarding Body: Mediterranean Academy of Culture, Technology and Trade
iii. EQF/MQF Level: 7
iv. Number of ECTS: 30
v. Duration: 750 hours
vi. Commencement date: 12th january 2026
vii. Termination date: 16th december 2026
viii. Total Learning Hours: 750 hours
ix. Mode of Delivery: Online
x. Mode of Attendance: Part-time
xi. Language of Instruction: Italian
xii. Addresses where the programme will be delivered: N/D
xiii. Addresses where the placement/clinical training will take place: N/D

xiv. Entry Requirements for the educational programme:

Applicants to the Postgraduate Certificate in Export Management must meet one of the following entry requirements:

1) Possession of a first degree at MQF Level 6 in one of the following fields: Accounting, Management, Business, Law, Economics, Marketing, Logistics, Supply Chain, International Relations, which aligns with the identified target group of the programme;

2) Alternatively, candidates who do not possess a formal academic qualification at MQF Level 6 in the aforementioned areas may still be admitted through the Recognition of Prior Learning (RPL) process, in accordance with the MACTT RPL Policy (https://www.mactt.eu/rpl-procedure/) which has been formally approved by the Malta Further and Higher Education Authority (MFHEA).

Being the training taught in Italian, a IELTS level of 5.5 or equivalent is required for participants who are not mother language.

These requirements are necessary to ensure the successful and effective understanding of the training.

xv. Structure of the programme:

MODULE 1 – Introduzione al commercio Internazionale e al processo di esportazione
MODULE 2 – Ricerche e analisi di mercato internazionali
MODULE 3 – Negoziazione e comunicazione interculturale
MODULE 4 – Contrattualistica internazionale
MODULE 5 – Pianificazione e sviluppo di prodotti per l’esportazione
MODULE 6 – Logistica internazionale e canali distributivi
MODULE 7 – Strategie di marketing internazionale
MODULE 8 – Gestione del rischio e assicurazione per le esportazioni
MODULE 9 – Gestione finanziaria delle attività di export
MODULE 10 – Customer care e ralazioni internazionali

xvi. The intended learning outcomes:

Exercise autonomy in planning and implementing internationalisation strategies for SMEs, in line with export market requirements and institutional goals.
Lead multidisciplinary teams in designing export plans that integrate legal, financial, logistical and cultural dimensions.
Take responsibility for decisions in complex international contexts, addressing unforeseen challenges through critical thinking and strategic adaptation.
Contribute to the development of organisational knowledge by evaluating and improving export processes and performance through reflective practice.
Manage ethical, intercultural and sustainability-related issues in export management with a high level of professional integrity and accountability.

xvii. The teaching, learning and assessment procedures:

Students will be assessed using a combinations of several methodologies, designed to develop and assess their competences. The following are included: Multiple Choice Questionnaire will be held at the end of each module, on the MACTT VLE. I twill include questions related to the topics covered during the module and i twill last one hour.

Final project – at the end of the course, each student will prepare a presentation on a real-world business they choose. They have to prepare an export plan, applying all the knowledges, abilities and skills learnt during the training. Presentation can be of maximum 15 slides and each student will have 20 minutes to discuss it. The project presentation will occur on the MACTT VLE, with the presence of minimum 2 of the lecturers of the training.

Case Study Presentation – Students will present an analysis of a case study given from the lecturer. Presentation can be of maximum 10 slides and each student will have 15 minutes to discuss it. The case study presentation will occur on the MACTT VLE, with the presence of minimum 2 of the lecturers of the training.

Therefore, the assessment methods and weightings are as follow:

Multiple Choice Tests: 30%, 3% for each test;
Final Project: 30%
Case study presentation: 30% (10%/each)

The final passing mark will be a combined passing mark of 50%.

Moreover, Students must demonstrate active participation throughout the programme. Access to the final assessment is granted to students who meet both of the following conditions:
– a minimum of 70% documented participation in synchronous and asynchronous activities (e.g., webinars, forums, interactive tasks);
– completion of at least 80% of assigned learning tasks (quizzes, project work, assignments).

Academic dishonesty (including cheating, fraud, plagiarism and any form of copying) inhibits students from achieving a valuable learning experience of the highest standards promoted by the Institute and will not be tolerated. Any student who is found to have used unfair means in an examination or assessment procedure will be penalised.

Penalties for unfair practice will be determined by the Board of Examiners which is represented by the Head of Institute, the Students’ Secretary and the trainers of the particular course programme. This may include failure of the module, with no provision for reassessment. Proven cases of plagiarism or cheating can also lead to disciplinary proceedings in which case the student is presented with necessary evidence and may ultimately result in their expulsion from the course.

Students will be graded following the grading system explained in the MACTT IQA, that we indicate below:

The work may contain noticeable weaknesses in analysis or referencing, but meets the minimum threshold to achieve the intended learning outcomes.

Students can re-sit for the assessment according with the general MACTT procedure specified in the IQA.

xviii. Academic qualifications leading to a regulated profession: N/D

xix. The grading system:

80% and above Work of distinguished quality which demonstrates synthesis, originality, and insight with no significant weaknesses. Written in good English and sources thorough cited.
70-79% Work of distinguished quality which demonstrates synthesis and clear signs of originality and insight. Less ambitious in scope than a higher grade, sources accurately cited.
60-69% Clear evidence of independent enquiry and critical judgement in selecting, ordering, and analysing arguments. Sources adequately cited.
50–59%: Work that demonstrates an acceptable level of understanding of key concepts, with basic application of relevant knowledge. Some evidence of structure and argumentation is present, though limited in depth and clarity.

xx. The educational fees: €.2’500,00 (two thousand five hundred euros)

3. Cancellation and Refund Procedures

A student may exercise the right to be refunded the tuition fees when the course has not started.

This agreement does not preclude the student from taking further action under the Consumer Affairs Act (Cap378 Laws of Malta).

The training will start if the minimum number of 10 (ten) students enrolled is reached. The institute reserves the right to start the course even with a lower number of students.

The student may request cancellation from the course before the start of the programme and obtain a monetary refund of fees already paid, in all cases of serious circumstances, health reasons, and other cases that are not under the student’s direct control, but which can be verified by MACTT upon presentation of documentary proof by the student.
To obtain a refund, the student must complete and send the refund form at this link: Click here

MACTT, after receiving the request for early cancellation, will assess it within 7 days and notify the student by e-mail of the outcome of the decision.

Refund requests will also be considered when the course has already started. In this case, the refund may not exceed 40% of the amount paid.

MACTT reserves the right, in all cases of cancellation request, to issue a voucher to the student, of equal value to the amount paid, with a duration of 1 year, to be used to participate in another course.

Refunds accepted will be paid by MACTT exclusively by bank transfer. Bank fees for collection and reimbursement will not be reimbursed.

4. Duties of the Educational Institution

The educational institution shall:

(i) Provide to the student the teaching, assessment and other educational services for which the student is enrolled and the educational institution shall take all the steps which are reasonably in its power to provide these educational services in accordance with the terms of this agreement.
(ii) Guarantee the students’ rights, including the right to obtain assessment results upon the student having completed all the necessary assessment requirements of the programme or parts thereof.
(iii) Advice the intended overseas students of their duty to furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.

5. Duties of the Student

The student shall:

(i) Disclose to the educational institution full and accurate academic and personal information as required for applications for admission, registration, and enrollmen purposes.
(ii) Inform the educational institution if there is any change to the academic or personal information that was provided at admission, registration or enrolment stage as soon as is reasonably practicable.
(iii) Fulfill all the academic requirements of the educational programme; including participating in lectures/tutorials or other guided-learning activities, submitting coursework/assignments on time, participate in course-related activities and adequately prepare and sit for examinations/assessment.
(iv) Abide by any statutes, regulations, rules and policies which are in place in the educational institution, and which apply to students.
(v) Overseas students shall furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.

6. Institution’s Default Clauses

The institution is in default and hence obliged to refund the student with the tuition fees which have been paid and any other expenses, such as travel and accommodation expenses, incurred for the purpose of studying in Malta, when:

(i) The educational programme does not start on the agreed starting day;
(ii) The educational programme ceases to be provided at any time after it starts but before it is completed;
(iii) The educational programme is not provided in full to the student due to a condition or restriction imposed on the educational institution by the Authority in accordance with the regulations in S.L607.03 or due to the revocation, by the Authority, of the applicable license or accreditation in accordance to S.L.607.03.
Provided that where the intending student or the student has withdrawn from the programme before the day on which such circumstances arise, the educational institution shall not be deemed to be so in default
(iv) The educational institution fails to issue all examination and other assessment results to the student upon the student having completed all the necessary assessment requirements of the programme or parts thereof.

7. Student’s Default Clauses

The student is in default and hence not eligible for a refund of tuition fees and any other expenses, such as travel and accommodation expenses, incurred for the purpose of studying in Malta: –

(i) When the student withdraws from the programme either before or after the agreed starting day.
(ii) Where the student not having previously withdrawn from the programme, fails to start the programme on the agreed starting day.
(iii) Where the student fails to pay an amount they were directly or indirectly liable to pay the educational institution in order to undertake the programme.
(iv) Where the student breaches a condition on the student visa.

8. Dispute Resolution Clause

Any dispute concerning the interpretation and performance of this contract shall be settled amicably within 60 days of the dispute arising.
In the event that an amicable settlement of the dispute cannot be reached, the parties agree that any dispute or claim arising out of or relating to this contract, or to its breach, termination or invalidity, shall be settled by arbitration in accordance with Part IV (National Arbitration) of the Malta Arbitration Act, 1996 and the Arbitration Rules of the Malta Arbitration Centre, currently in force.
Additional issues which may be regulated by the arbitration agreement:
(a) The appointing authority shall be the Malta Arbitration Centre;
(b) The number of arbitrators shall be three;
(c) The place of arbitration shall be Malta;
(d) The language(s) to be used in the proceedings shall be english;
(e) The applicable substantive law shall be maltese;
(f) The award shall be final and binding and there shall be no appeal;
(g) The arbitrator shall decide ex aequo et bono;

9. Data Sharing Clause

In accordance to article 5 of the Further and Higher Education Act (CAP 607 Laws of Malta) and without prejudice to the data protection provisions established by virtue of Regulation (EU) 2016/679 (the General Data Protection Regulation (GDPR), the Mediterranean Academy of Culture, Technology and Trade shall grant access to the Malta Further and Higher Education Authority (MFHEA) to the information collected through this student agreement. The data shall be transmitted to the Authority within a reasonable time from when it was requested and shall be used by the Authority in pursuance of its functions.

Further information on the privacy policy can be read at this link: https://www.mactt.eu/privacy/

Mediterranean Academy of Culture, Technology and Trade